Resolved - On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.
Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.
Posted Apr 17, 2025 - 09:35 EDT
Monitoring
Zoom has posted to X (formerly Twitter), relaying that the platform's services have been restored. However, we still don't have details on what caused the platform and its many features to go down.
Posted Apr 16, 2025 - 19:05 EDT
Investigating
Zoom has announced that they are investigating domain name resolution issues on the zoom.us domain, which are impacting multiple services. ITS is monitoring this incident and will provide updates from Zoom as they become available.