All Systems Operational

About This Site

IT staff will update this page as soon as we become aware of any widespread outages.

Adobe Creative Cloud Operational
Appalachian Technology Service Desk Operational
AppState Careers Site (PeopleAdmin) Operational
APortfolio Operational
AsULearn Operational
Authentication Operational
Active Directory Operational
App State Single Sign On (Shibboleth) Operational
Duo Authentication Operational
Banner Services Operational
Banner Operational
Banner Web Self Service Operational
WebFocus Operational
Google Services Operational
Gmail Operational
Google Chat Operational
Google Drive Operational
Google Calendar Operational
Google Workspace Operational
Campus Printing Operational
DegreeWorks Operational
Drupal Operational
Networking Operational
Wireless Operational
Cisco Secure Client AnyConnecty VPN Operational
General Networking Operational
Online Computer Labs (uDesk) Operational
Other Services Operational
Password Manager Operational
Phone Services Operational
Security Event Operational
TimeClock Plus Operational
YoMart Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AsULearn application maintenance May 16, 2025 07:00-09:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Feb 13, 2025 - 12:14 EST

AsULearn system maintenance May 19, 2025 08:00 - May 22, 2025 08:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Apr 11, 2025 - 09:22 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
AsULearn system maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 17, 07:28 EDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Scheduled Maintenance: IAM Phase I Implementation
Resolved - This incident has been resolved.
Apr 17, 15:40 EDT
Update - The Identity and Access Management (IAM) project Phase I implementation was completed over the break as expected. ITS staff have worked diligently throughout the holidays to identify and remediate any software, services, or processes impacted by the changes. While we are confident that all major systems are functioning as expected, it is possible that some lightly-used applications may have been missed. Please continue to submit support tickets if you encounter any difficulty authenticating or if you experience any issues with authorization or licensing.

Thank you for your continued patience as we wrap up this multi-year project.
Jan 11, 13:20 EST
Monitoring - Work was completed over the break but ITS is continuing to monitor for impacts on downstream systems. Please submit a support ticket if you encounter any identify related issues.
Jan 3, 15:40 EST
Identified - As part of the Identity and Access Management (IAM) project, ITS will be implementing Phase I, which includes the consolidation of onboarding and offboarding account processes. This work will begin on the morning of Dec. 17 and is projected to be completed by Dec. 20.

During this time:
* Access to key campus applications and cloud services may be intermittent.
* Automatic updates to account statuses may be delayed.

ITS will be monitoring and managing any issues that arise. We ask for your patience as we work to enhance our IAM infrastructure and implement this phase during a typically slower time of the semester. We apologize for any inconvenience and appreciate your understanding.
Dec 13, 12:41 EST
Zoom Outage
Resolved - Resolved - On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.

Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.
Apr 17, 09:35 EDT
Monitoring - Zoom has posted to X (formerly Twitter), relaying that the platform's services have been restored. However, we still don't have details on what caused the platform and its many features to go down.
Apr 16, 19:05 EDT
Investigating - Zoom has announced that they are investigating domain name resolution issues on the zoom.us domain, which are impacting multiple services. ITS is monitoring this incident and will provide updates from Zoom as they become available.
Apr 16, 15:45 EDT
Apr 16, 2025
App State Website connectivity issues.
Resolved - This incident has been resolved.
Apr 16, 07:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 17:12 EDT
Investigating - We are currently experiencing issues with users connecting to the main App State website, appstate.edu. We are working with our vendor on this issue.
Apr 15, 11:57 EDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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