Update - The Identity and Access Management (IAM) project Phase I implementation was completed over the break as expected. ITS staff have worked diligently throughout the holidays to identify and remediate any software, services, or processes impacted by the changes. While we are confident that all major systems are functioning as expected, it is possible that some lightly-used applications may have been missed. Please continue to submit support tickets if you encounter any difficulty authenticating or if you experience any issues with authorization or licensing.

Thank you for your continued patience as we wrap up this multi-year project.

Jan 11, 2025 - 13:20 EST
Monitoring - Work was completed over the break but ITS is continuing to monitor for impacts on downstream systems. Please submit a support ticket if you encounter any identify related issues.
Jan 03, 2025 - 15:40 EST
Identified - As part of the Identity and Access Management (IAM) project, ITS will be implementing Phase I, which includes the consolidation of onboarding and offboarding account processes. This work will begin on the morning of Dec. 17 and is projected to be completed by Dec. 20.

During this time:
* Access to key campus applications and cloud services may be intermittent.
* Automatic updates to account statuses may be delayed.

ITS will be monitoring and managing any issues that arise. We ask for your patience as we work to enhance our IAM infrastructure and implement this phase during a typically slower time of the semester. We apologize for any inconvenience and appreciate your understanding.

Dec 13, 2024 - 12:41 EST

About This Site

IT staff will update this page as soon as we become aware of any widespread outages.

Adobe Creative Cloud Operational
Appalachian Technology Service Desk Under Maintenance
AppState Careers Site (PeopleAdmin) Operational
APortfolio Operational
AsULearn Operational
Authentication Under Maintenance
Active Directory Under Maintenance
App State Single Sign On (Shibboleth) Under Maintenance
Duo Authentication Operational
Banner Services Operational
Banner Operational
Banner Web Self Service Operational
WebFocus Operational
Google Services Operational
Gmail Operational
Google Chat Operational
Google Drive Operational
Google Calendar Operational
Google Workspace Operational
Campus Printing Under Maintenance
DegreeWorks Operational
Drupal Operational
Networking Operational
Wireless Operational
Cisco Secure Client AnyConnecty VPN Operational
General Networking Operational
Online Computer Labs (uDesk) Operational
Other Services Operational
Password Manager Under Maintenance
Phone Services Operational
Security Event Operational
TimeClock Plus Operational
YoMart Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AsULearn application maintenance May 16, 2025 07:00-09:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Feb 13, 2025 - 12:14 EST
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 08:07 EDT
Monitoring - A fix has been implemented by PeopleAdmin and we are monitoring the results.
Mar 31, 20:22 EDT
Investigating - PeopleAdmin is currently experiencing an authentication issue and is inaccessible to campus users. The vendor is actively working to resolve the issue. We will provide further updates as they become available.
Mar 31, 15:58 EDT
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Completed - The scheduled maintenance has been completed.
Mar 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 20, 07:09 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - This incident has been resolved.
Mar 21, 15:22 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 12:18 EDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 09:54 EDT
Identified - ITS is aware of certain Banner Admin pages being unreachable
Mar 21, 09:46 EDT
Resolved - This incident has been resolved.
Mar 21, 09:44 EDT
Monitoring - ITS has identified the source of the authentication issues in AsULearn and is currently monitoring the service. If you continue to experience errors, please try clearing your browser cache and cookies. For assistance, please contact the Help Desk at 828-262-6266.
Mar 17, 11:11 EDT
Investigating - ITS is investigating reports of shibboleth authentication errors with AsULearn. We will post additional information as it becomes available.
Mar 17, 09:48 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.